Frequently Asked Questions
Generally speaking yes. But it depends on what revision of DXA you have. There are a number of upgrade paths through the OEM. Feel free to contact us so we can provide specific details for your equipment.
Of course... That's what we do! We will need to gather some information from you. We like to first get a description of the failures, site name, address and contact details, along with your system ID and serial number. Then we can provide a quote for your approval. Once approved we will dispatch our local Field Engineer. Contact Us to get started
Absolutely. We will need to know if you are moving the DXA in the same building, same city or to another city. We would need the current address and the new address, site name and contact details. Then we can provide a quote for your approval. Once approved we will dispatch to our local Field Engineer who will schedule this with you. Contact Us today to get started.
Yes, we can provide onsite applications training. This service is identical to what the OEM offers/used to offer. We train your technologists on how to care for your DXA and how to complete all the desired exams and analysis.
We are not able to offer any CE credits at this time, but may be able to provide some direction on how to get credit for the training. Feel free to Contact Us for further information.
You will need a feature called DICOM. If you have that please Contact Our Customer Support for further specific directions. If you do not, you will need to talk to the OEM about purchasing that software feature. It can only be purchased from the OEM. If you are provided a quote from a third party organization they are quoting you an illegal upgrade. We would recommend avoiding that.
Yes. We do offer onsite service for all Hologic DXA models. Contact Us today for a free quote.
Yes, we provide annual PMs (Preventative Maintenance) for all GE Lunar and Hologic DXAs. Contact Us to get started
Of course! We would be happy to provide you a quote. We can only quote refurbished equipment as new must be purchased directly from the OEM. It would be best to reach out to our customer support team so we can fully understand your needs and quote you a system that will meet those needs. Contact Us today to get started.
We have Field Service Engineers from coast to coast in the US. They are strategically located to provide the best coverage for our current install base. There is nowhere in the US we cannot get to easily. Contact Us today to arrange a consultation